Levi, Ray & Shoup, Inc. Technical Support Specialist in Washington, District Of Columbia

Position Technical Support Specialist

Category Help Desk

Location(s) Washington, DC

Department LRS Consulting Services

Job Number 16341

Looking for more than just another assignment? We're looking for you! This isn't just another assignment, but a real opportunity and a challenge for the right person. LRS Consulting Services is seeking a Technical Support Specialist for an 8-month contract opportunity with our client in Washington, DC!

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

The Technical Support Specialist will:

  • Be required to travel to Connecticut for one week of training.

  • Support internal customers with computers, peripherals, and software.

  • Be responsible for installing, configuring, troubleshooting, and maintaining desktop and notebook computers, mobile devices in addition to AV equipment. Image, replace, and troubleshoot desktops and laptops.

  • Ensure customer satisfaction, understanding user requirements, and troubleshooting or escalating technical and service issues.

  • Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.

  • Provide prompt and reliable technical assistance to company employees’ desktops, laptops, printers, and other miscellaneous peripheral devices.

  • Attempt to resolve as many incidents during the first call or at Tier I.

  • Document issue resolution using a ticketing system. Document incident status in incident database tools.

  • Provide polite and friendly customer service.

  • Contribute to the integrity of the operating systems.

  • Plan for and respond to service outages and other related issues.

  • Develop operating scripts as needed to support activities.

  • Participate in organizations’ change management process.

  • Analyze and resolve network hardware and software problems.

  • Plan and carry out responsibilities with minimal direction.

To apply, please submit your resume to hropp@LRS.com. Visit us online at www.LRS.com.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

Requirements:

  • Associates Degree in Computer Science

  • 1+ years of related experience in a windows environment and/or call center or service desk environment

  • Must be able to identify hardware and make changes (ex. Locating switches and cable boxes)

  • Large Enterprise-level experience in supporting multiple operating systems and environments

  • Strong working knowledge of Windows 7 Desktop Support

  • Working knowledge of desktop support for Mac OS Lion and up

  • Network troubleshooting experience

  • Experience supporting remote users including executive level

  • Working knowledge of computers, printers, laptops, and common windows applications

  • Knowledge and familiarity with computer security, malware and threat detection/awareness/removal

  • Candidate must be able to effectively communicate in English (written & verbal)

  • Candidate must have permanent authorization to work in the USA for any employer

  • Corp to corp candidates will not be considered

Job Type:

This position is not eligible for benefits.

This position is: Contractual

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