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Added Apr 08, 2021

Client Service Analyst (22353)

Springfield IL | Contract Time to get to work! LRS Consulting Services is seeking an experienced Client Service Analyst for our client in Central Illinois. This is a 6-12 month contract to hire opportunity for the right person. If you’re that person and if you have the Client Service Analysis expertise that we need, submit your resume now! LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts, combined with your technical expertise, equals career possibilities for you. So let’s get to work! ESSENTIAL FUNCTIONS (Fundamental duties necessary to achieve the objective of the position.) Manage queues of service requests generated via email or a self-service portal Oversee the daily performance of computer systems Install computer and telephony equipment, software and peripherals for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software Manage repairs to equipment, software, and peripherals per company specifications, policies and procedures Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support Assist end users with software and hardware training/instruction as needed Assist in the development of user documentation and training materials Perform routine and preventative maintenance on printers, copiers and scanners Maintain supplies for the clients IT-supported printers and copiers using company-approved vendors Escalate critical issues through appropriate channels Provide remote support for end users at other Vista Outdoor locations Provide computer/telephone orientation to new Site Support Services staff members Must have the following experience: Associate’s Degree/Bachelor’s Degree in Computer Science or related field highly desirable Must have 5+ years’ experience with Windows and Mac administration, software/hardware support and troubleshooting Must have experience with all Microsoft and Macintosh desktop operating systems (within current Microsoft/Mac support lifecycle) Must have experience with all Microsoft Office and other standard desktop applications Strong working knowledge of desktop and laptop functionality Certification in Information Technology Information Library (ITIL) is desired Must have knowledge of computer hardware (specifically Dell and Macintosh) Working knowledge of a range of diagnostic utilities to support effective service Experience with Microsoft desktop and server operating systems Candidate must be able to effectively communicate in English (written & verbal) Candidate must have permanent authorization to work in the USA for any employer Corp to corp candidates will not be considered #LI-KJ1 Colorado salary range - $20/hr to $125/hr LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.