LRS has prospered for over 30 years because our corporate philosophy embraces
honest, ethical and hard-working people. If that describes your approach to IT
consulting, we need to talk! We currently have a need for an experienced Senior Avaya Engineer
to take on a permanent opportunity with our client in Lake Zurich, IL.
This role is responsible for supporting and administering existing Avaya Aura/Elite contact center technology and for designing and implementing new solutions as well as implementation, configuration, daily operation and upgrading of core Avaya Aura Products including: System Manager, Session Manager, Communication Manager, Media Server, Voice Gateways, Application Enablement (AES), Avaya Experience Portal. Develop and implement call routing plans, vectors, VDNs, IVR scripts.
Responsibilities - Include, but are not limited to:
-Coordinate with telecommunications vendors to ensure appropriate platform integration and performance.
-Work with carriers implementing and troubleshooting solutions.
-Takes charge of the telecom platforms and leads the direction on best practices for supporting a SIP infrastructure.
-Analyze system and application data to ensure system stability and improve system performance.
-Implement and maintains cross-connect fields, patch panels and various analog and digital signaling systems.
-Develop and or recommend technical strategies and solutions to maintain and/or expand service levels.
-Monitor, operate, install and maintain telecommunications solutions and equipment in addition to troubleshooting any type of hardware, software or circuit problems to ensure that solutions perform in a manner which best meets business needs and objectives.
-Perform telecom network software installations, maintenance and support of databases for system maintenance, call detail reporting Performs moves, adds, and changes, fault isolation and resolution, and end-user support.
-Proven experience in Avaya IP Telephony solutions (CM v.7, v.8, Session Manager, Systems Manager, SBC, Experience Portal, Best Services Routing
-Must have exceptional communication and interpersonal skills in order to effectively communicate, brief, present, train, and negotiate with a wide range of personnel including Sr. Executives and Technical Architects.
-5+ years Avaya experience with a SIP background, Avaya Session Manager and VOIP QOS etc.
-Avaya, S8700, S8300 series Communication Managers, Call Recording, WFM, Aura Messaging, CMS, Avaya Enablement Server, Proactive Contact Dialer/POM, ---Avaya SIP Enablement Servers, Voice Recording Avaya Experience Portal, Breeze, Oceana.
-Must have a working knowledge of connectivity such as T1s, DS3s, MPLS, fiber optics, SIP and VPN.
-Must be able to lift and/or push 20 - 40 lbs. of electronic/communications equipment.
-Must be able to stoop, kneel, and stand to access server equipment.
- Candidate must be able to effectively communicate in English (written &
- Candidate must have permanent authorization to work in the USA for any
- Corp to corp candidates will not be considered
LRS is an equal opportunity employer. Applicants for Employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.