Careers

Added Mar 03, 2021 Sr. Application Support Specialist (22269) St. Louis, MO | Contract Apply

Job Description

LRS Consulting Services is seeking a Sr. Application Support Specialist for a
long term contract opportunity with our client in St. Louis, MO!

As a front-line responder in a constantly changing ecosystem, this support team
member is responsible for working with our client’s internal and external
resources to quickly and effectively diagnose and resolve issues affecting the
stability of a platform responsible for generating millions of sales, through
multiple channels.They are an organization that prides themselves on meeting a
goal of near 0% unplanned downtime, therefore, it is critical this individual
possesses a proactive, assertive personality, excellent communication skills
(both verbal and written), a great eye for detail, and the ability to perform a
root cause analysis in a highly complex environment. As part of a lean operating
team, resilience and adaptiveness are “must have” characteristics in this
team player.

Responsibilities:

Quickly responds to incident alerts and support calls. Identifies, and
coordinates with, teams critical to the event’s resolution, sets up bridge
calls, and escalates when necessary
Proactively monitors highly available applications/systems. Interprets and
disseminates the information to a variety of audiences, including support teams
and internal leadership
Performs key tasks to hot-fix and enhancement deployments to production and
non-production environments
Executes automated and manual smoke tests following maintenance and outage
recovery periods
Self-educates on new systems, applications, and tools, and requests guidance
and training proactively, as needed, to ensure optimum job performance
Assists in elevating the performance of other support team members

Requirements:

5+ years in an application support related role
Strong communication skills with the ability to capture and articulate
technical and non-technical details.
Expertise with Splunk, AppDynamics, Dynatrace, NewRelic, AEM, Akamai, ATG,
or HA Proxy

LRS is an equal opportunity employer. Applicants for employment will receive
consideration without unlawful discrimination based on race, color, religion,
creed, national origin, sex, age, disability, marital status, gender identity,
domestic partner status, sexual orientation, genetic information, citizenship
status or protected veteran status.

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