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Added Aug 27, 2021 Application Support Specialist (22776) St. Louis, MO | Temp to Perm Apply

Job Description

LRS Consulting Services is seeking an Application Support Specialist for a

long term contract opportunity with a right-to-hire for our client in St. Louis, MO!

 

 As a front-line responder in a constantly changing ecosystem, this support team

member is responsible for working with our client’s internal and external

resources to quickly and effectively diagnose and resolve issues affecting the

stability of a platform responsible for generating millions of sales, through

multiple channels. They are an organization that prides themselves on meeting a

goal of near 0% unplanned downtime, therefore, it is critical this individual

possesses a proactive, assertive personality, excellent communication skills

(both verbal and written), a great eye for detail, and the ability to perform a

root cause analysis in a highly complex environment. As part of a lean operating

team, resilience and adaptiveness are “must have” characteristics in this

team player.

 

Responsibilities:

 

    Quickly responds to incident alerts and support calls.  Identifies, and

    coordinates with, teams critical to the event’s resolution, sets up bridge

    calls, and escalates when necessary

    Proactively monitors highly available applications/systems.  Interprets and

    disseminates the information to a variety of audiences, including support teams

    and internal leadership

    Performs key tasks to hot-fix and enhancement deployments to production and

    non-production environments

    Executes automated and manual smoke tests following maintenance and outage

    recovery periods

    Self-educates on new systems, applications, and tools, and requests guidance

    and training proactively, as needed, to ensure optimum job performance

    Assists in elevating the performance of other support team members

 

Requirements:

 

    -1+ years in an application support related role

    -Strong communication skills with the ability to capture and articulate technical and non-technical      details.

    -Expertise with Splunk, BigPanda, AppDynamics, Dynatrace, NewRelic, AEM, Akamai, ATG,

    or HA Proxy

 

LRS is an equal opportunity employer. Applicants for employment will receive

consideration without unlawful discrimination based on race, color, religion,

creed, national origin, sex, age, disability, marital status, gender identity,

domestic partner status, sexual orientation, genetic information, citizenship

status or protected veteran status.