Careers

Added Sep 20, 2021 IT Service Operations Manager (22839) Springfield, IL | Temp to Perm Apply

Job Description

Time to get to work! LRS Consulting Services is seeking an experienced IT Service Operation Manager for our client in Central Illinois. This is a 6 month contract-to-hire opportunity for the right person. If you’re that person, if you have the IT Service Operations Management expertise that we need, submit your resume now!

LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts combined with your technical expertise equals career possibilities for
you. So let’s get to work!

IT Service Operations Manager will:
  • Responsible for overseeing day-to-day activities of Service Desk operations to ensure users and business teams receive the support they require
  • Manages a Staff of Service Desk Specialists which includes hiring, training, scheduling and performance management
  • Performs annual performance review with all Staff
  • Responsible to for researching and recommending budgetary expenditures for end user support tools and equipment
  • Responsible for endpoint end peripheral inventory management and purchases
  • Responsible for purchase, maintenance and support of printer and fax equipment
  • Regular reporting to leadership of Service Desk support metrics
  • Responsible for maintaining ITSM tools and reporting, along with managing support ticket and escalation processes
  • Responsible for IT user provisioning and maintaining Role Based Access process
  • Support and maintenance of telephony and audio-visual systems, including contact center and auto-attendant management
  • Coordinate with vendors to provide additional support for systems
  • Maintenance of corporate wireless plans
  • Purchase and track hardware
  • Answer phones promptly and professionally.
  • Provide expert level diagnostic service to End Users.
  • Expedite problems to additional support staff if unable to correct problem.
  • Use the provided Help Desk tools to file & track problem reports.
  • Work directly with customers supporting hardware and software.
  • Write documentation for various support processes.
  • Assist in testing various computer applications.
  • Utilize ticketing system to track issues.

To apply, please submit your resume to hropp@LRS.com. Visit us online at www.LRS.com. LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship
status or protected veteran status.

Applicant Requirements:
  • 4+ years experience as an Sr. IT Help Desk Technician/Supervisor
  • Practical experience with the Windows Server family 2003/2008/2012
  • Must have knowledge of all current Microsoft  Desktop Operating Systems
  • Must have experience working with IT ticketing systems
  • Must have experience with the M.S. Office Suite
  • Candidate must be able to effectively communicate in English (written & verbal)
  • Candidate must have permanent authorization to work in the USA for any employer
  • Corp to corp candidates will not be considered

Colorado salary range - $20/hr to $125/hr