Careers

Added Nov 19, 2021 REMOTE SysAid Ticketing System Administrator (23046) Chicago, IL | Contract Apply

Job Description

LRS has prospered for over 30 years because our corporate philosophy embraces honest, ethical and hard-working people. If that describes your approach to IT consulting, we need to talk! LRS Consulting Services is seeking a SysAid Ticketing System Administrator for a remote, flexible hour consulting assignment for our healthcare client in Chicago, IL!

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

The SysAid Ticketing System Administrator will:

- Administrate and perform day-to-day support & maintenance of the SysAid IT Service Management platform
- Configure the SysAid modules to meet business needs.
- Identify system deficiencies and recommend solutions for continual service improvement.
- Champion efforts to maintain ITSM industry best practices.
- Monitor system stability and performance metrics to prevent service degradation or interruption.
- Participate in regular interactions with the organization's senior management and service operation teams.
- Other duties as assigned

Requirements:
- At least 3 years of experience administrating and configuring IT Service Management Systems, including and especially SysAid Ticketing System software
- Advanced knowledge of IT Service Desk operations
- Strong understanding of IT concepts, development practices, and architecture
- Exceptional analytical skillsets

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status

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