Careers

Added May 02, 2022 Technical Support Engineer (23489) Chicago, IL | Temp to Perm Apply

Job Description

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

Our client is in need of a Technical Support Engineer. This is a 6+ month contract opportunity in Chicago, Illinois. If you’re that person, submit your resume now!

This position on the Service Delivery team offers a unique opportunity to have a direct hand in architecting and engineering solutions using Office 365, Intune, Azure, SCCM, ServiceNow (KBs, Virtual Agent, Access Requests, Natural Machine Learning), and Jamf. Exposure to these systems will provide tremendous growth opportunity and contribute to career progression within our larger IT department. We supplement the exposure to these systems with official training via PluralSight and/or other traditional technical boot camps.

This person will:
  • Work in an environment that is 60% support, 15% project based work, 15% architecture and engineer, and 10% training and development
  • Our normal business hours are 8 AM to 5 PM and we have a rotation amongst the team to be on call once a month to provide support to our executives if needed – Some travel is required to support initiatives at our properties or conferences
  • Extensive support with the Dell hardware repairs & Dell tech direct, Windows 10 & associated applications, iOS, and Office 365 products
  • Use ServiceNow to track, record, and maintain all Incident and Request management while maintaining internal and customer facing documentation in the Knowledge Base
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
  • Evaluates system potential by testing compatibility of new programs with existing programs and operating systems
  • Work with external vendors to resolve technical issues beyond the skill set of immediate responsibilities
  • Provides technical support for smooth execution of department/companywide meetings, events and conferences
  • Utilize Intune, Jamf, and PrinterLogic to support, manage, secure, deploy applications, profiles, and policy to our iOS, Android, Mac, and printing devices – Additionally responsible for architecting and engineering those systems
  • Evaluate documented resolutions in ServiceNow and analyze trends for ways to prevent future problems
  • Strategic with technology and pro-actively come up with suggestions to improve their environment
Requirements
  • 2 years of experience in an IT support role
  • Intune iOS device management a requirement – Workstation management a plus
  • Printer management preferred
  • ServiceNow experience preferred
  • Jamf device management a plus
  • Excellent knowledge and understanding of information technology principles in an ITIL environment
  • Highly self-motivated with the ability to react to high pressure dynamic changing environments that require effective prioritization
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Experience working in a team-oriented, collaborative environment that often requires working with resolver groups outside of ServiceDelivery to solution and resolve problems
Candidate must be able to effectively communicate in English (written & verbal)

Colorado salary range - $20/hr to $125/hr

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.