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Added Jun 01, 2022 Desktop Support Engineer (23564) St. Cloud, MN | Full-time Apply

Job Description

LRS Consulting Services is seeking a Desktop Support Engineer for an exciting Direct Hire Opportunity with a client located in St. Cloud, Minnesota. LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!


Desktop Support Engineer Responsibilities:
- Receive and log support tickets, using ServiceNow and troubleshoot and fix end-user problems with applications, hardware systems, and network connectivity
- Printer management (troubleshoot, removal, etc.)
- Deployment of new hardware (PCs, including desktops, laptops and peripherals)
- Regularly communicate with internal customers regarding status of incidents.
- Maintain issue resolution documentation, including configuration, knowledge base articles, etc.
- Provide end-user training on base company software, hardware and Collaboration suite of tools.
- Work with and collaborate closely with other engineering groups that focus on active directory and security
- Help implement IT strategy for proposed projects.
- Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction.
- Ensure highest level of support for all customers measured by metrics and service levels.
- Assisting with IT projects (e.g. software migrations, hardware upgrades, technology research, documentation, and cost analysis)
- Performing routine maintenance on PCs (e.g. software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up)
- Remaining up-to-date with new technology and industry trends to help develop proposals and recommendations to improve office productivity

Job Requirements Include:
- Bachelor Degree or Associates Degree in IT--or equivalent combination of education and experience.
- Minimum of 1-2 years experience in related IT Support field
- Business experience with MS Office applications (required; Office 365).
- Business experience with email/scheduling applications.
- Experience working with Microsoft Windows, Office and other networking technologies
- Quick Learner and Self Sufficient
- Excellent customer service skills
- Experience with maintaining system documentation, service manuals and knowledge base articles for support of various systems

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.