Careers

Added Jun 23, 2022 Associate IT Support Specialist (23614) New Braunfels, TX | Temp to Perm Apply

Job Description

LRS has prospered for over 30 years because our corporate philosophy embraces honest, ethical and hard-working people. If that describes your approach to IT consulting, we need to talk! LRS Consulting Services is seeking a Associate IT Support Specialist for a contract to hire opportunity with our client in New Braunfels, Texas.

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation, and we're very interested in candidates who can help us. If you're that candidate, this opportunity is made for you!

Job Description

The Associate IT Support Specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. The position can also include configuring computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two.

Responsibilities:
  • Take phone calls, respond to emails, meet with Rush employees or contractors to resolve technology incidents and requests.
  • Note symptoms, conduct troubleshooting tasks in cooperation with end-users, resolve technology incidents, and fulfill requests while documenting each step using the company incident/request management process and software.
  • Respond in a positive and professional manner to fellow employees who contact the Help Desk.
  • Able to establish and maintain effective working relations with a wide variety of individuals.
  • Simulate or recreate user problems to resolve operating difficulties.
Basic Qualifications:
  • 1-3 years direct customer service experience.
  • 1+ years computer experience.
  • Ability to interact with end-users in a professional, courteous and efficient manner even in stressful situations or when the end user is challenging to work with.
  • Knowledge of the principles, practices and procedures of end-user technical support and the ability to apply knowledge and skills to a range of professional assignments including the most difficult and complex.
  • Create clear, concise detail oriented incident and problem documentation in the incident management system.
  • Ability to troubleshoot technical issues and resolve them within company guidelines.
  • Ability to operate computer and general office equipment.

Colorado salary range - $20/hr to $125/hr

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status