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Added Aug 17, 2022 3rd Shift IT Systems Support Specialist (24913) Charlotte, NC | Temp to Perm Apply

Job Description

LRS Consulting Services is seeking a 3rd Shift IT Support Specialist for a

contract-to-hire with our client in Charlotte, NC!


LRS Consulting Services has been delivering the highest quality consultants to

our clients since 1979. We've built a solid reputation for dealing with our

clients and our consultants with honesty, integrity, and respect. We work hard

every day to maintain that reputation, and we're very interested in candidates

who can help us. If you're that candidate, this opportunity is made for you!


The Incident Response/Monitoring  System Support Specialist will:


    Perform technical troubleshooting, changes, and daily tasks for Enterprise

    Monitoring Applications and Systems. (Solarwinds, Netcool, WebTop, etc. are all

    monitoring tools used)


    Work with customers and other support teams to co-ordinate and facilitate

    incident triage and timely resolution of production issues


    Analyze, resolve, and co-ordinate technical problems for all



    Coordinate incident resolution with infrastructure and application support

    groups and implement changes to prevent problem recurrence Identify problems and

    correct them as soon as possible to restore full service


    Maintain incident tickets and service request cases in a timely and

    efficient manner


    Managing and escalate issues according to the proper procedures.


    Monitor applications and automated processes




    At least 1 year of customer service experience (security, system, application or


    Experience monitoring alarms or incidents

    Candidates must be available to work any day/shift

    Candidate must be able to effectively communicate in English (written &


    Candidate must have permanent authorization to work in the USA for any


    Corp to corp will not be considered


To apply, visit us online at


LRS is an equal opportunity employer. Applicants for employment will receive

consideration without unlawful discrimination based on race, color, religion,

creed, national origin, sex, age, disability, marital status, gender identity,

domestic partner status, sexual orientation, genetic information, citizenship

status or protected veteran status.