Time to get to work! LRS Consulting Services is seeking an experienced Desktop Engineer for our client in Central Illinois. This is a 12 month contract opportunity for the right person. If you’re that person and if you have the Desktop Engineering expertise that we need, submit your resume now!

LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts, combined with your technical expertise, equals career possibilities for you. So let’s get to work!

Job Responsibilities:

• Use RedHat Linux Package Manager and a defined SOP to upgrade 120+ servers and applications
• Upgrade 120+ servers and the applications/data that reside on those systems and servers
• Assists in the ownership of the client relationship from a service standpoint, and owns all incidents from open to resolution. They will be the point person for the client and ensure all communication is adhered to, and responsible for all updates.
• Help establish and build first-call-resolution rates by using strong desktop and technical support knowledge to address issues as they occur.
• Ensures that organization SLA’s are met within their expected timeframes.
• Effectively communicate with team, management, and client (where appropriate), any pertinent information relevant to the task-at-hand.
• Perform proactive follow up on all incident & request fulfillment.
• Document and contribute to a known issues knowledge base for the entire IT support team.

 

Job Qualifications:

• 3+ years of professional, IT support experience. (desktop and technical support)
• Ability to develop positive relationships with individuals in other departments or units.
• Inputting and fulfilling tickets in ticketing system ServiceNow
• Customer service and customer support/troubleshooting
• Troubleshooting OS and 3rd party software - Software installation experience
• Demonstrated ability to execute against large scale organizational program initiatives.
• Strategic thinking, change management, project management, multi-tasking and analytical problem-solving skills.

 

Requirements:

Must have 1+ years of experience with the following:

• Desktop Support experience
• Supporting O365 in a Corporate/Enterprise environment
• Providing training or focus group style learning to end users

 

Strong candidates will have Redhat Linux experience

Candidate must be able to effectively communicate in English (written & verbal)

Candidate must have permanent authorization to work in the USA for any employer

Corp to corp candidates will not be considered

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.