The Desktop Technician supports the organization’s day to day endpoint operations by managing incoming incidents and tasks, performing first level troubleshooting, and ensuring timely issue resolution. The role focuses on frontline stability for Windows endpoints and contributes to operational efficiency by identifying trends, escalating appropriately, and maintaining a consistent user experience across the enterprise.

Responsibilities:

          Incident & Task Management

• Monitor the Endpoint Architecture incident/task queue throughout the day
• Perform first level triage, reach outs, and resolution for common endpoint issues
• Document troubleshooting steps, resolution details, and escalate issues as needed
• Assist with trend identification and recurring issue reporting to support continuous improvement

  Endpoint Support & Operations

• Maintain Windows, MacOS, iOS and Android endpoints
• Support onboarding tasks such as device setup, VPN configuration, and general access validation
• Provide support for endpoint issues including OS, applications, connectivity, and authentication
• Assist users both onsite and remote through clear, professional communication

  Lifecycle & Deployment Support

• Participate in hardware and software lifecycle processes (device preparation, basic software deployment)
• Support quality assurance tasks for new builds or packages prepared by Desktop Engineering
• Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEM related issues)

  Required skills:

• 1 year of experience as a Desktop Tech
• Experience troubleshooting for Windows 10/11, MacOS, iOS, and Android devices
• Experience supporting hardware issues
• Understanding of network fundamentals (VPN, DNS, authentication, etc.)
• Experience with Microsoft 365 apps and common endpoint issues
• Ability to manage and document tickets in an ITSM system
• Ability to follow established processes, escalate appropriately, and support onboarding tasks

The base range for this contract position is $20– $25 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. If you have any questions, please contact us by clicking here.