LRS Consulting Services is seeking a Hybrid Project Manager/Business Analyst for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners located in Stamford, CT.

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation.

Seeking a Project Manager with strong Business Analyst capabilities to support Chat (IVA) and digital self-service initiatives within a Customer Experience organization. This role combines structured project governance with detailed requirements development and data-driven analysis. The contractor will ensure initiatives are clearly defined, properly scoped, aligned to business objectives, and delivered successfully across cross-functional teams and vendor partners.

Responsibilities:

PMO / Delivery Governance

• Lead chat (IVA) and digital messaging initiatives from discovery through launch
• Develop and maintain detailed project plans including dependencies, risks, and sequencing
• Facilitate Agile ceremonies including sprint planning and retrospectives
• Provide structured, executive-ready status reporting
• Ensure alignment to strategic priorities and measurable cost-reduction goals

Business Analysis & Requirements Ownership

• Lead structured discovery sessions to clarify business objectives
• Develop BRDs, functional requirements, user stories, and acceptance criteria
• Document current-state and future-state workflows
• Perform gap analysis to identify root causes
• Ensure documentation is complete and engineering ready

Data & Performance Analysis

• Analyze containment, deflection, escalation, and CSAT metrics
• Partner with analytics to define success metrics
• Support business case development tied to cost savings
• Validate initiative performance post-deployment

Qualifications:

• Must have a minimum of 3 years of project management and/or business analysis experience
• Experience writing BRDs, user stories, and workflow documentation
• Experience managing timelines, risks, and dependencies
• Familiarity with chat platforms and digital self-service technologies
• Experience in Agile/Scrum environments
• Experience supporting call-reduction or cost-savings initiatives preferred
• Familiarity with APIs and conversational AI frameworks preferred
• Experience working with third-party vendors preferred
• PMP, Agile, or Scrum certification preferred
• Candidate must be able to effectively communicate in English (written & verbal)

The base range for this contract position is $50 - $70 per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.