Careers

LRS Consulting Services is seeking an experienced IT Engagement Coordinator for our client in Central Illinois. This is a 6-month contract to hire opportunity for the right person. If you’re that person, and you have the coordination and operational expertise we need, submit your resume now! Local candidates will be given preference.

LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts, combined with your expertise, equal career possibilities for you. So let’s get to work!

IT Engagement Coordinator

Remote

The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business stakeholders and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices.

Responsibilities

• Intake Facilitation & Workflow Management
• Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately
• Coordinate intake activities to ensure efficient progression from request through delivery
• Ensure intake artifacts are complete, accurate, and actionable
• Support intake decisions within established governance and prioritization frameworks
• Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework
• Maintain visibility of work across intake and delivery stages for multiple teams
• Communicate updates on priorities, timelines, and decisions to stakeholders
• Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle

Cross-Functional Coordination

• Act as a central coordination point between business stakeholders and delivery teams, including BA, QA, UXD, and development
• Support delivery readiness by coordinating handoffs and aligning work across teams
• Identify workflow gaps and help drive alignment across projects, enhancements, and operational work
• Ensure work remains visible, prioritized, and progressing according to plan

Metrics, Reporting & Operational Insights

• Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health)
• Develop reporting views that enhance transparency and support decision-making
• Identify trends, risks, and constraints, escalating as needed
• Provide insights to improve prioritization, capacity planning, and delivery performance

Process Improvement

• Identify inefficiencies in intake and delivery workflows
• Recommend and support implementation of process improvements that increase consistency and reduce delays
• Contribute to continuous improvement initiatives across the IT/Digital organization

AI-Enabled Ways of Working

• Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting
• Promote practical and responsible use of AI to improve speed, efficiency, and quality of work
• Support adoption of emerging tools and best practices across teams

Qualifications

Professional Background

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience)
• 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role

Skills & Competencies

Relationship & Communication

• Strong ability to build relationships across business and IT stakeholders
• Clear and effective communicator, able to simplify complex information
• Skilled in facilitating discussions to clarify scope, priorities, and ownership

Operational & Analytical Strength

• Highly organized with the ability to manage multiple workstreams simultaneously
• Strong analytical skills with the ability to interpret metrics and identify bottlenecks
• Comfortable making intake and workflow decisions within defined frameworks

Delivery Knowledge

• Solid understanding of SDLC and IT delivery practices
• Experience supporting intake processes and coordinating workflows
• Ability to support consistent handoffs and identify gaps in delivery processes

Additional Requirements

• Candidate must be able to effectively communicate in English (written and verbal)
• Candidate must have permanent authorization to work in the USA for any employer

The base range for this contract position is $30 – $60 per hour, depending on experience. Pay ranges are determined by role, level, and location. Within the range, individual pay is based on job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants will receive consideration for employment without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status. 

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.

Colorado Pay Range:
30.00 - 60.00/per Hour