Careers

LRS Consulting Services is seeking a User Experience Research and Designer for an opportunity with our client in Fort Worth, Tx.

How will your role impact The Company?

Our goal in Marketing is to effectively communicate what makes the company unique to the market we serve so that prospective clients will make our company the first place they turn in order to plan for their financial security. The User Experience Researcher & Designer will be a key a member of the Experience Design and broader Marketing team.

Description:

In this role, you will create understanding and empathy around user needs, stated and unstated, for the company, including designers, product managers, developers, and management. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, surveys, usability testing, user interviews, card sorting, ethnography, and data analysis. Additionally, you will build designs and convey them along with research to stakeholders. A key metric for success in this role will be the ability to influence stakeholders.

The financial services industry is highly competitive, but we believe that our company provides a unique value proposition for our nation’s military families and therefore must sharpen our insights so that how we approach and communicate with clients and prospects makes our value proposition relevant.

Responsibilities:

• Executes design and/or research efforts, gathers insights, and produces UX deliverables + mentors others
• Elevating and improving our UX maturity on the teams you support
• Understanding and influencing stakeholders and agile teams to improve the user experience
• Assisting with quantitative and qualitative studies. This includes consulting with the business on study objectives and methodologies, creating the project plan and timeline, survey creation and pretesting, managing any contractors, leading analysis, and writing and delivering final reports
• Assisting in facilitating workshops
• Evangelizing the importance of user research & design in all phases of software development, from concept to release
• Assisting in communicating with all of the companies’ wants and needs of the client
• Collaborating with the business stakeholders, IT, other researchers, marketing, and design leaders to ensure research translates into business impact
• Assisting with strategizing research into end-to-end client journeys
• Working closely with UX and data teams and using research methodologies to discover, learn and validate needs within various market opportunities
• Creating & validating new designs through ad-hoc or formalized user feedback sessions with internal users or clients
• Mentor researchers/designers

Qualifications:

• A Degree in related studies (Human Computer Interaction, Human Factors, Data Science, Interaction Design, Cognitive Science, Psychology, etc.), or equivalent real-world experience
• Must have 4-7 years in UX related role doing research and design
• Must have experience managing qualitative and quantitative research projects including multi-phase, multi-mode projects.
• Ability to do design work in tools such as Figma （the primary one we use）
• Familiarity with current and emerging KPI’s, benchmarks and success metrics (Net Promoter Score, Customer Satisfaction Scores, Customer Effort Score, System Usability Score, etc.)
• Must have experience with survey and measurement tools (Ex: Qualtrics, UserTesting.com)
• Must have experience turning insights into action, with the ability to tell a compelling story about the wants and needs of our clients

Knowledge, Skills and Abilities:

• A passion for leading and career growth
• Caring and compassion for others including a commitment to psychological safety
• Must be comfortable communicating with and influencing leaders at all levels
• Promoting UX maturity and advocate for the value it provides the organization
• Knowledge of UX Trends
• Genuine passion for problem-solving, are comfortable with ambiguity, and rise to challenges with creativity
• Must be comfortable working closely with passionate researchers, designers, product owners, scrum masters, technologists, marketers, and data scientists that all care deeply about driving our customer experience vision
• Takes a collaborative approach to projects, continually holding the user’s perspective while balancing a diverse range of stakeholder objectives

The base range for this contract position is $50 - $70 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.