Careers

LRS Consulting Services is looking for a Manager, User Technical Experience to lead a team focused on delivering a best-in-class employee technology experience. This person will drive technology adoption, change management, and Digital Workplace initiatives, ensuring new tools and services are successfully deployed, supported, and embraced by end users. The role works closely with business leaders, project teams, and IT stakeholders to guide technology implementations, improve user satisfaction, and maximize the value of new technology investments. They will also oversee production readiness, user training, governance processes, and continuous improvement efforts to ensure a seamless experience for employees.

Responsibilities:

• Create strategic artifacts such as user journeys, personas, and design frameworks to guide the team’s work and ensure alignment with business objectives and product roadmaps.
• Manage User Technical Experience team members; schedule and maintain adequate staffing and on call to ensure no lapses in coverage for areas of responsibility; perform regular team and individual meetings for evaluation of process and staff; and establish training and education needs for team members
• Work closely with Digital Workplace towers to identify opportunities for improvement in Digital Workplace deliverables
• Manage the regular maintenance of the assigned knowledge base.
• Engage with the business to train on and champion new products and service offerings from Digital Workplace
• Establish and maintain business relationships to ensure excellent communication and engagement
• Perform survey work (i.e., obtain user feedback) to ensure continual improvement of Digital Workplace
• Advocate for user needs throughout the product lifecycle, ensuring that design decisions prioritize usability and customer satisfaction
• Engage with BRM, department leads, project managers, and communications to guide new technical deployments
• Develop content and perform training for internal business units (lunch and learns and project specific training)
• Manage timelines for smaller projects not requiring the project management office
• Manage test groups within the business for larger deployments; support Digital Workplace with project activities, report, resolve, and escalate any risks and issues to Digital Workplace or project leadership
• Identify and execute opportunities to improve the processes within the transition function as part of a continuous service improvement activity
• Oversee user research, usability testing, and data analysis to inform design decisions.
• Guide the creation of wireframes, prototypes, and interaction designs, ensuring consistency and alignment with user needs.
• Provide strategic planning, team leadership, cross-functional collaboration, process management, and user-centered design oversight to deliver products that meet both user needs and business goals.
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

• 6 years of process development, technical testing and deployment, technical project leadership (with internal and remote staff), service/help desk, and/or related experience
• Demonstrated leadership skills or supervisory/management experience
• Bachelor’s Degree in business, management, or technical field required, or equivalent experience
• Certification and/or License – Professional certifications in relevant disciplines preferred (e.g., ITIL, project management)

Knowledge, Skills and Abilities

• Able to work with individual stakeholders or groups to explain new process and tools
• Knowledge of IT and change management operating models
• Solid understanding of reporting and budgeting procedures
• Skill in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
• Proficient in MS Office, Windows, Mac, iOS, UX, and project management tools
• Excellent leadership skills with problem-solving ability
• Excellent customer service skills
• Positive, energetic, and patient mentoring style
• Able to foster a team environment
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Able to manage multiple projects (internally and remotely) and participate in cross-functional environment
• Able to adapt and manage to change effectively

The base range for this contract position is $50.00 - $53.00 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.